7 Podcasts Customer Success Professionals Should Subscribe To
While we are all working from home, you might find yourself looking for some new sources for learning and inspiration to keep you motivated in your role while remote, and podcasts are a great channel for that.
So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts.
Description: In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, we share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
Notable Episode: Episode 16 – Marrying Together Product and Customer Success featuring Abby Hammer, Chief Customer Officer of ChurnZero
Description: The SaaS Revolution Show, brings you insights and tactics from the greatest SaaS minds in Europe and across the world. Revolutionary founders, executives, and investors openly share wisdom on attracting and keeping customers, growing companies in unlikely places, scaling globally, successfully reaching the SaaS high skies, and never giving up. The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland.
Notable Episode: Episode 195 – You Mon Tsang on Customer Success, Plus ChurnZero’s Remote Work Framework
Description: CHURN.FM is the podcast for subscription economy pros. Every Wednesday we her how the world’s fastest growing companies are tackling churn and using retention and engagement to fuel their growth.
Notable Episode: Episode 47 – How Chargebee’s Customer Success Team Increases Expansion Revenue with Data
Description: Unplugged conversations on key Customer Success topics with two leading Jasons. Jason Noble, a UK based visionary CS executive and leader, and Jason Whitehead, a US based CS and Software Adoption leader, discuss a variety of important topics and issues in the field of Customer Success.
Notable Episode: Episode 18 – Special Guest: Abby Hammer, “Customer Success & Product Alignment”
Description: The Value Realized, Customer Success Podcast uncovers perspectives that shape tomorrow’s strategies and tactics in Customer Success. Value Realized caters to individual contributors, managers, directors and leadership in the field by providing thoughtful insight and context on how professionals deliver more value to their customers. Value Realized will help uncover trending best practices, thought provoking strategies, how to build a brand/career in CS and how to deliver impactful experiences to those around us.
Notable Episode: Episode 10 – Successful Change Management in Customer Success
Host: Thomas Connery
Description: Building a consistent Customer Success practices is something that differentiates a growing company from a thriving company and that customer advocacy isn’t only about building attitudinal loyalty, it’s about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Talking Customer Success was created to promote the value of Customer Success within the enterprise and small business.
Notable Episode: Episode 11 – Customer Success Management Is Not for Everyone
Host: Harry Stebbings
Description: The Official SaaStr Podcast is the latest and greatest from the world of SaaStr, interviewing he most prominent operators and investors to discover their tips, tactics and strategies to attain success in the fiercely competitive world of SaaS. On the side of the operators, we center around getting from $0 to $100m ARR faster, what it takes to scale successfully and what are the core elements of hiring. As for the investors, we learn what metrics they hone in on when examining SaaS business, what type of metrics excites them and what they look for in SaaS founders.
Notable Episode: Episode 333 – How to Create and Structure Your Customer Success Strategy, How Customer Success Teams Can Build Relationships of Trust and How Maslow’s Hierarchy of Needs Drives Customer Success Roadmaps
Customer Success Around the Web
- Losing Your Executive Sponsor Without Losing Your Customer– The exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons, learn how to prevent that from happening.
- Keeping CS Teams Engaged While Remote– Check out these activities to inspire you and your teams to stay engaged and motivated during this unprecedented time.
- How Customer Success Can Come Our of This Crisis Stronger– Find out why shifting to XaaS is more important now than ever.
Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.