Apr 13, 2018

4 min

Pulse 2018 Takeaways

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Pulse 2018 is now a wrap, and we enjoyed every moment of it! We were proud to support the conference as a Silver Sponsor and are already looking forward to next year in San Francisco.

For those of you who might not know, Pulse is pretty much the biggest event in Customer Success. It’s a go to conference for anyone in a post-sales or customer-facing role.

If you weren’t able to attend (or you didn’t get to make all the sessions that you wanted to), no worries. We’ve got you covered. Check out our top 25 Customer Success takeaways below.

1.) Top 5 Customer Success Trends in 2018

2.) The 10 Laws of Customer Success

3.) We Are All In This Together

4.) Customer Success is a Product Feature

5.) CSM Core Responsibilities 

6.) Customer Success Metrics

7.) It’s About Being Human

8.) The Stages of Customer Success

9.) The Best Customer Experience

10.) Ten Habits of a Trusted Advisor

11.) The DEAR Framework

12.) Always Be Consulting

13.) Ask Open Ended Questions

14.) Don’t be a Yes Person

15.) Understand Your Customer’s Pain Points

16.) It’s About the Little Things

17.) It’s Still a Work in Progress

18.) Customer Success Math

19.) Set Customer Success Quotas

20.) Customer Success Journey Defined

21.) Six Steps to a Culture Playbook

22.) Customer Meeting Framework

23.) It’s OK to Say No

24.) Shift to the Service Era

25.) Revenue Leadership


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