ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration
ChurnZero’s integration with Zendesk brings the Customer Success and Support teams closer together than ever before.
It seems like it would be a given that Customer Success should be BFFs with Support as they are both customer facing teams. However, since these teams typically work out of different software platforms, it’s easy to fall into the trap of becoming siloed. That’s why ChurnZero is excited to announce a deeper integration with Zendesk.
Zendesk is already one of ChurnZero’s most common integrations, but this enhanced two-way integration for Zendesk Support allows your Support team to access key customer insights from the ChurnZero platform within Zendesk, while viewing an issue. This new capability advances ChurnZero’s mission to bring Customer Success everywhere – success for your CS teams, right in your application, shared with the entire company, and for your customers.
“In the Customer Success industry, it’s all about delivering value to the customer,” says Abby Hammer, ChurnZero, Chief Customer Officer. “With this integration customers will be able to see the full picture of all customer engagements, which will help you to deliver the best possible experience across all of your customer touchpoints.”
Why is a two-way integration important, you might ask?
- Give Support teams easy access to customer data – such as customer health, renewal information, and more – while working on an issue.
- Provide Customer Support teams with key user data – such as role, title, product usage and more.
- Empower Support teams to provide more personalized customer experiences. Help them improve resolution time while avoiding crossed wires between Customer Success and Support.
ChurnZero is now available in the Zendesk Marketplace. Please visit our listing for more information.