Mar 31, 2021

3 min

ChurnZero Earns a 2021 Top Rated Award From TrustRadius


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ChurnZero has been recognized as a leader among Customer Success Software.

ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award.

TrustRadius top rated 2021With a trScore of 8.2 out of 10 and over 107 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category.

“ChurnZero has earned a Top Rated award in the Customer Success software category,” said Megan Headley, VP of Research at TrustRadius. “These awards are based directly on feedback from their customers. Reviewers on TrustRadius have rated ChurnZero an 8.8 out of 10 for customer support and an 8.0 out of 10 for usability. Reviewers also praise the automation capabilities and the ChurnScore calculation.”

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine TopRated winners.

Hear from verified users on how much they value ChurnZero:

“ChurnZero is well suited for any SaaS company. I honestly cannnot think of an example of a business that would not benefit from these insights.” – Emily Traxler, VP of Customer Success, SingleOps

At ChurnZero, we’re proud to create products that inspire such gracious feedback in our user community. Thank you for supporting our work, and for sharing your feedback on TrustRadius.

Looking to share your own feedback? Please leave a review here.


About ChurnZero:
ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading investment firms such as JMI Equity, Baird Capital, Grotech Ventures and Middleland Capital.

About TrustRadius:
TrustRadius helps technology buyers make better decisions and helps vendors tell their unique story, improve conversion, engage high-intent buyers, and gain customer insights.  Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.


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