What is a Good NPS Score?

What is a Good NPS Score?

A Net Promoter Score (NPS)® is a value your company can use to measure customer satisfaction. It’s popular because it’s simple to calculate, easy to understand, and paints a clear picture of how your company is doing with its customers. The NPS value,...
Complete Guide to NPS: The Ultimate Question

Complete Guide to NPS: The Ultimate Question

Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS)® is one popular way of measuring customer satisfaction in a way that’s easy to understand. It will help you...
How To Benchmark Your NPS

How To Benchmark Your NPS

This is a a guest post by Ellie Peterson, Customer Concierge at Delighted.  As you stand up your Net Promoter Score ® (NPS) program and responses start flowing in, it can be exciting to read the feedback and calculate your NPS score. But what does that NPS...
Breaking Down the Ultimate Question – NPS

Breaking Down the Ultimate Question – NPS

First, let’s start with the very basics- what is a Net Promoter Score? Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer...