Churn Monster: Black Swan

Churn Monster: Black Swan

As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world has drastically changed in just a few weeks due to the COVID-19 pandemic. There are a lot of unknowns and one of them...
Churn Reasons: You’re Not Digging Deep Enough

Churn Reasons: You’re Not Digging Deep Enough

This is a guest post by Jay Nathan, Founder & Managing Partner at Customer Imperative. Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with...
The Fear of Churn

The Fear of Churn

It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn. And when you fear churn, you fight churn. In honor of Halloween, we asked our own Customer Success team to dig deep into their...
Churn Monster: Know It All

Churn Monster: Know It All

Hi churn fighters! We have a new churn monster to introduce to you today – a Know It All. A Know It All customer is someone who behaves as if they know everything, and constantly presents their input as though they were professionally trained or have firsthand...