Sep 22, 2020

3 min

3 BIG RYG Sessions that Help You Level Up as Customer Success Manager

Share

Spread the love

Being a phenomenal Customer Success Manager doesn’t just come naturally.  Those of us in the world of CS know that learning from peers and building upon existing skills is a must. Always staying abreast of the latest trends and developments is essential to your long-term success. 

For those of us looking to “level up,” the BIG RYG Customer Success Conference provides just the opportunity. It’s your chance to cut through the jargon and learn real practical advice. 

 With sessions both live and available on demand post event, you won’t miss an opportunity to squeeze in some professional development.  

Read on to learn 3 BIG RYG sessions that will help you level up as a CSM. 

 

1.) Be the Sherlock Holmes of Customer Success: Uncovering Hidden Points of Contact (with DocSend) 

Be the Sherlock Holmes of Customer Success

We’ve all been there. Regardless of the strong relationships that were initially built, things change with your customers. Perhaps your main champion stopped responding or an acquisition leaves things in a flux. What now? 

Join Kate Gollogly, Vice President of Customer Success at DocSend, as she discusses strategies on uncovering hidden points of contact for your book of business. She’ll share how Customer Success teams can use organizational mapping to uncover relationships, new points of contact, additional growth opportunities, and who has lunch with your power users. 

Join Kate on October 8th to learn how you can become a Sherlock Holmes of Customer Success. 

Register here 

 

2.) Customer Success Should Own the Business Relationship: An Oxford Style Debate (with Grubhub, 15Five, TaskRay & J2Martech) 

Customer Success Should Own the Business Relationship: An Oxford-Style Debate

Should Customer Success own the business relationship? 

The question of whether Customer Success should own the renewal, expansion and upsell is one of the most debated topics in CS. Join us for an interactive Oxford-style debate featuring two teams of experts arguing for and against this topic. Speakers include: 

  • Kassie Anderson, Director of Client Success, Grubhub 
  • Mike Davis, VP of Sales, TaskRay 
  • Amanda Ingraham, Director of Customer Success, 15Five 
  • Shawna Vandenheuvel, VP of Client Services, J2Martech 
  • You Mon Tsang, CEO & Founder, ChurnZero (Moderator) 

This interactive session will include audience polling both before and after the debate. We hope you’ll join us to determine the winning side! 

Register here 

 

3.) Bridging the Gap Between Customer Success and Product (with Mailchimp) 

Bridging the Gap Between Customer Success and Product

Many Customer Success teams are finding themselves more intertwined than ever with their Product team.  A closer working relationship has the opportunity to pay big dividends by fostering a culture of customer excellence.  

Find out how one of today’s most popular marketing platforms – Mailchimp – turned their Product team into their biggest advocate. Mailchimp’s Customer Success and Product team will share their perspectives, challenges, and learnings on implementing Customer Success from the ground up. You’ll learn firsthand how Mailchimp’s Customer Success team: 

  • Partners with Product through the stages of group development (Forming, Storming, Norming, Performing) 
  • Articulates customer needs versus wants 
  • Became an ally to their Product team 

Looking for more sessions to attend? Visit bigryg.com to register or to view the full event agenda.  

Register Now


Customer Success Around the Web


Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

 

 

Share

Subscribe to the newsletter   

Where Is Customer Success Headed in 2022?

Where is Customer Success Headed in 2022? “How did you go bankrupt?” Bill asked. “Two ways,” said Mike. “Gradually, then suddenly.” You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in just three words sums up an intense effect we...

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards

Announcing the Winners of ChurnZero's 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a...

ChurnZero Earns a 2021 Tech Cares Award from TrustRadius

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This...