by Chris Pilbeam | May 26, 2022 | Company News, Uncategorized
This week, ChurnZero announced the winners of its first CSM Appreciation Week awards, recognizing seven exceptional Customer Success managers from across the SaaS industry and around the world. The winners were decided by nearly 10,000 public votes from a field of 18...
by Emily Nesterick | May 24, 2022 | Industry News/Trends
Welcome back to our Customer Success leader spotlight series, where we get candid with the leaders behind today’s most customer-centric organizations about their career stories, takes on the industry, and lessons learned along the way. Get to...
by Emily Nesterick | May 20, 2022 | Q&A
Are you a CSM thinking about your next career move, or wondering what promotion looks like and how to land it? With the right forward-thinking and career mapping, you can quickly identify the skills and steps to advance from individual contributor to manager. In our...
by Chris Pilbeam | May 17, 2022 | Awards, Company News, Press Release
WASHINGTON, May 17, 2022 — ChurnZero, a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have...
by Emily Nesterick | May 13, 2022 | Customer Success Strategy
When is the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success...
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