by Emily Nesterick | Oct 28, 2021 | Q&A
Q&A Recap: 2021 Customer Success Leadership Study Results Revealed With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. To help us continue to...
by Cori Pearce | Oct 26, 2021 | Industry News/Trends
2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. 41 SaaS apps were recognized for their demonstrated...
by Cori Pearce | Oct 26, 2021 | Segmentation
How much you engage with your customers — and how much your customers engage with you — plays a vital role in the success of your business. It needs to be clear who on your team is the point of contact for your customer, how you’ll create the...
by Emily Nesterick | Oct 22, 2021 | Customer Loyalty
Customer Advocacy: How to Get Your Customers and Customer Success Team Invested If you work for a SaaS business, you know word-of-mouth marketing is everything. Today’s companies need to have exceptional reviews, references, and referrals if they want to compete...
by Emily Nesterick | Oct 19, 2021 | Customer Success Strategy, Engagement
Rethinking the Quarterly Business Review (QBR) A relic from the days of old-school account management, the quarterly business review (QBR) is a classic — although not timeless — practice. In today’s always-connected, data-enriched landscape, the QBR...
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