by Emily Nesterick | Oct 15, 2021 | Industry News/Trends
Where is Customer Success Headed in 2022? “How did you go bankrupt?” Bill asked. “Two ways,” said Mike. “Gradually, then suddenly.” You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in...
by Cori Pearce | Oct 13, 2021 | Industry News/Trends
Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function...
by Cori Pearce | Oct 8, 2021 | Industry News/Trends
ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This...
by Cori Pearce | Oct 8, 2021 | Metrics
How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory 58% of businesses focus their customer experience strategy on increasing value for their customers. This means understanding a customer’s goals and...
by Cori Pearce | Oct 5, 2021 | Industry News/Trends
Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. SaaStr Annual is always a time to look forward to as it’s a chance to join our peers in SaaS, to learn from the best in the business,...
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