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Q&A Recap: 2021 Customer Success Leadership Study Results Revealed

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed

by Emily Nesterick | Oct 28, 2021 | Q&A

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. To help us continue to...
ChurnZero Named Overall SaaS Category Winner in 2021 APPEALIE Awards

ChurnZero Named Overall SaaS Category Winner in 2021 APPEALIE Awards

by Cori Pearce | Oct 26, 2021 | Industry News/Trends

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. 41 SaaS apps were recognized for their demonstrated...
The Importance of Customer Success Segmentation

The Importance of Customer Success Segmentation

by Cori Pearce | Oct 26, 2021 | Segmentation

How much you engage with your customers — and how much your customers engage with you —  plays a vital role in the success of your business. It needs to be clear who on your team is the point of contact for your customer, how you’ll create the...
Customer Advocacy: How to Get Your Customers and Customer Success Team Invested

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested

by Emily Nesterick | Oct 22, 2021 | Customer Loyalty

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested If you work for a SaaS business, you know word-of-mouth marketing is everything. Today’s companies need to have exceptional reviews, references, and referrals if they want to compete...
Rethinking the Quarterly Business Review (QBR)

Rethinking the Quarterly Business Review (QBR)

by Emily Nesterick | Oct 19, 2021 | Customer Success Strategy, Engagement

Rethinking the Quarterly Business Review (QBR) A relic from the days of old-school account management, the quarterly business review (QBR) is a classic — although not timeless — practice. In today’s always-connected, data-enriched landscape, the QBR...
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