by Cori Pearce | Sep 16, 2021 | Retention
9 Customer Retention Strategies for SaaS Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. And beyond the fact that it costs less to retain an existing customer than to sign a...
by Cori Pearce | Sep 10, 2021 | Team Strategy
There are several different models of compensation plans, but not all can be guaranteed to produce the same results for your organization. We’ve found that, when looking to build a strong team of Customer Success Managers (CSMs), an incentive compensation plan,...
by Cori Pearce | Sep 8, 2021 | Industry News/Trends
A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Today, the industry is starting to meet face-to-face again as vaccines are being...
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