• Platform
    • Platform Overview
    • Why ChurnZero?
    • Features
    • Integrations
  • Solutions
    • By Challenge
      • Onboarding
      • Product Adoption
      • Renewal/Expansion
      • Customer Insights
  • What is Customer Success?
    • What is CS
    • CS Philosophy
    • CS Responsibilities
    • CS vs Support, AM, PS
    • CS & SaaS
    • CS Strategy
    • CS Org Maturity
    • CS Software
    • Get Started
  • About ChurnZero
    • Customer Churn
    • About
    • Customers
    • Careers
    • Partner Programs
    • Trust Center
  • Resources
    • Customer Success Resources
    • Events
    • RYG Events
    • Blog
  • LOGIN
  • BOOK A DEMO
  • Platform
    • Platform Overview
    • Why ChurnZero?
    • Features
    • Integrations
  • Solutions
    • Onboarding
    • Product Adoption
    • Renewal/Expansion
    • Customer Insights
  • What is Customer Success?
    • What is CS
    • CS Philosophy
    • CS Responsibilities
    • CS vs Support, AM, PS
    • CS & SaaS
    • CS Strategy
    • CS Org Maturity
    • CS Software
    • Get Started
  • About ChurnZero
    • About
    • Customers
    • Careers
    • Partner Programs
    • Trust Center
  • Resources
    • Customer Success Resources
    • Events
    • RYG Events
    • Blog
  • BOOK A DEMO
U
Login
Book a Demo
How to Use ChurnZero to Share Customer Success Data Across Your Organization

How to Use ChurnZero to Share Customer Success Data Across Your Organization

by Rachel Gurman | Jul 30, 2021 | Technology

It’s no secret that Customer Success teams can occasionally get overlooked, or that organizations struggle with consistent cross-team collaboration. I know this firsthand, because as a Customer Success Manager at ChurnZero, I see it happen all the time with...
ChurnZero Shortlisted for 2021 SaaS Awards

ChurnZero Shortlisted for 2021 SaaS Awards

by Cori Pearce | Jul 27, 2021 | Company News, Industry News/Trends

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US,...
Rules of Engagement for Customer Success and Sales: Considerations and Examples

Rules of Engagement for Customer Success and Sales: Considerations and Examples

by Cori Pearce | Jul 22, 2021 | Customer Success Strategy, Engagement

Setting rules of engagement saves your team time, money, and energy. By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Laying ground rules for how teams work together...
Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies

Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies

by Cori Pearce | Jul 16, 2021 | Customer Success Strategy, Engagement, Q&A, Technology

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. So, when the volume of customers creeps up, how do you incorporate automation to...
What is Customer Lifetime Value and How to Calculate It

What is Customer Lifetime Value and How to Calculate It

by Cori Pearce | Jul 14, 2021 | Metrics

Customer Lifetime Value (CLTV), also known as, Lifetime Value (LTV), is the gross profit a customer delivers to your business in their lifetime. It is the amount of revenue your business will make from a customer over their average lifetime as a customer. This metric...
« Older Entries

Recent Posts

  • Customer Success leader spotlight: Mary Poppen, involve.ai
  • Q&A recap | The CSM journey: How to carve your Customer Success career path
  • ChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022
  • The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer
  • A look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang

Recent Comments

  • Top 5 Slack Communities for Customer Success Professionals on Top 5 Customer Success communities to join
  • 4 email automation best practices for Customer Success | ChurnZero on 12 Quick and Easy Engagement Automations for Customer Success
  • 4 email automation best practices for Customer Success | ChurnZero on How To Benchmark Your NPS
  • Customer Education & Its Best Practices | ChurnZero on Customer education in SaaS: how to grow user competence, confidence, and capacity for change
  • Force Field Analysis for Customer Success | ChurnZero on Customer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)

Archives

  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • November 2015
  • October 2015
  • September 2015
  • August 2015

Categories

  • Adoption
  • Automation
  • Case Study
  • Cheat Sheet
  • Churn
  • Company News
  • Conferences
  • COVID-19 Resource
  • Customer Education
  • Customer Experience
  • Customer Feedback
  • Customer Journeys
  • Customer Loyalty
  • Customer Success Strategy
  • Customer-Centricity
  • Demo
  • Ebook
  • Engagement
  • Eventbrite
  • Events
  • Expansion
  • Guide
  • Health Scoring
  • Hub
  • Industry News/Trends
  • Job
  • Metrics
  • NPS
  • Onboarding
  • Q&A
  • Retention
  • RYG
  • Segmentation
  • Success Story
  • Team Strategy
  • Technology
  • Uncategorized
  • Upcoming Webinars
  • Webinar
  • Webinar Video

Top Rated Customer Success Platform on:

Subscribe to stay tuned for news and latest updates.

Company

About

Customers

Partner Programs

Careers

Sitemap

Privacy Policy

Trust Center

Terms of Use

Platform

Integrations

Support

Implementation Resources

ChurnZero Status

Request a Demo

Resources

Customer Success Resources

Events

RYG Events

Blog

Churn Monster Playbook

Churnopedia: Saas Metrics

ROI Calculator Hub

  • Follow
  • Follow
  • Follow
  • Follow

© 2022. All rights reserved