by Rachel Gurman | Jul 30, 2021 | Technology
It’s no secret that Customer Success teams can occasionally get overlooked, or that organizations struggle with consistent cross-team collaboration. I know this firsthand, because as a Customer Success Manager at ChurnZero, I see it happen all the time with...
by Cori Pearce | Jul 27, 2021 | Company News, Industry News/Trends
ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US,...
by Cori Pearce | Jul 22, 2021 | Customer Success Strategy, Engagement
Setting rules of engagement saves your team time, money, and energy. By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Laying ground rules for how teams work together...
by Cori Pearce | Jul 16, 2021 | Customer Success Strategy, Engagement, Q&A, Technology
Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. So, when the volume of customers creeps up, how do you incorporate automation to...
by Cori Pearce | Jul 14, 2021 | Metrics
Customer Lifetime Value (CLTV), also known as, Lifetime Value (LTV), is the gross profit a customer delivers to your business in their lifetime. It is the amount of revenue your business will make from a customer over their average lifetime as a customer. This metric...
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