by Emily Nesterick | May 14, 2021 | Customer Success Strategy
Have you ever wondered: What’s the difference between Customer Success Management and Operations? When should I add Customer Success Operations and how do I advocate for the role? What goals, metrics, and tools does Customer Success Operations use? At...
by Cori Pearce | May 11, 2021 | Industry News/Trends
Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like...
![[Q&A] Customer Success Maturity Model: Know Where You Stand](https://44aqyd1gir1l3zgqxe1m5r43-wpengine.netdna-ssl.com/wp-content/uploads/2021/05/ian-parker-ihByWVBKIPY-unsplash-1080x675.jpg)
by Emily Nesterick | May 7, 2021 | Q&A
In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed. Higher Logic...
by Cori Pearce | May 5, 2021 | Awards, Company News, Industry News/Trends
ChurnZero Named 2021 SIIA Business Technology Product CODiE Award Finalist for Best Customer Success Solution We are proud to announce that ChurnZero has been named a 2021 SIIA CODiE Award finalist in the Best Customer Success Management Solution category. Finalists...
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