by You Mon Tsang | Apr 30, 2021 | Company News
BIG RYG: Virtual is back, plus an all-new event for even more content and speakers. Like most events last year, our inaugural industry conference BIG RYG pivoted from an in-person experience to an entirely digital one. While we were disappointed we...
by Cori Pearce | Apr 27, 2021 | Industry News/Trends, Q&A
As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And...
by Naomi Aiken | Apr 23, 2021 | Engagement, Technology
If you are a high-touch Customer Success Manager (CSM) and simply cannot imagine a world where you actually enjoy using Customer Success software, I’m here to help. Allow me to convince you that high-touch Customer Success paired with automation is actually a...
by Cori Pearce | Apr 21, 2021 | Industry News/Trends
Where do you turn to for information? Customer Success is a growing industry, with more resources than ever before – but sometimes it can be hard to find the golden nuggets with the ever-increasing sea of content. Perhaps newsletters are a way of making sense of...
by Bri Adams | Apr 15, 2021 | Expansion
Customer acquisition often gets all the glory in SaaS. But if you don’t retain (and more importantly grow) the customers you have, growing your own business becomes a Sisyphean task – forever filling a leaky bucket. Customer expansion is transformative to...
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