by Emily Nesterick | Mar 12, 2021 | Engagement, Q&A
As a Customer Success professional, you run into situations across the customer lifecycle that require you to negotiate, that aren’t just centered around contracts. Regardless of if you’re responsible for renewals and expansion, negotiation is an...
by Cori Pearce | Mar 10, 2021 | Industry News/Trends
ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top...
by Cori Pearce | Mar 9, 2021 | Q&A
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Rachel Gurman, Customer Success Manager at ChurnZero. As a member of the Customer...
by Emily Nesterick | Mar 5, 2021 | Engagement
“But I did everything right.” Have you ever bemoaned this common refrain after a customer unexpectedly churns? You adhered to the best practices. Your customer said they were happy. You thought everything was going swimmingly, perhaps even exceptionally...
by Cori Pearce | Mar 4, 2021 | Company News, Press Release
New resources to help market-leading Customer Success platform expand its ecosystem, team, and product development capabilities. ChurnZero, the highest-rated and fastest-growing Customer Success platform for subscription businesses, today announced that it has...
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