by Cori Pearce | Mar 31, 2021 | Industry News/Trends
ChurnZero has been recognized as a leader among Customer Success Software. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. With a trScore of 8.2 out of 10 and over 107 verified...
by Cori Pearce | Mar 30, 2021 | Customer Success Strategy
As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics. Check them out to learn and get inspired by these visual resources. 1). Why Customer...
by Morgan Carson | Mar 26, 2021 | Onboarding, Technology
Implementation doesn’t have to be a dread-inducing undertaking that makes you contemplate if it’s even worth purchasing a new tool or switching platforms. We’ve all experienced or have heard secondhand of a software implementation gone wrong –...
by Cori Pearce | Mar 23, 2021 | Onboarding
This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the...
by Emily Nesterick | Mar 19, 2021 | Adoption, Customer Success Strategy
About 75% of change efforts fail due to their inability to deliver value or complete abandonment, according to HBR. Pile that probability on top of the compounding stress of living through a pandemic and your chance of change friction and burnout becomes even more...
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