by Emily Nesterick | Feb 26, 2021 | Team Strategy
Is your Customer Success team: Butting heads with Sales during onboarding Operating on a completely different wavelength than Product Getting bombarded by Marketing for unrestricted customer access All of the above (and more) Put simply, Customer Success does a lot of...
by Emily Nesterick | Feb 23, 2021 | Health Scoring, Q&A
Think customer health scores are only good for calculating renewal likelihood? Guess again. When based on the right mix of behavioral- and event-based criteria, these leading indicators predict so much more. How are today’s Customer Success teams using these...
by Chase Tinkham | Feb 19, 2021 | Customer Success Strategy, Technology
Whenever I tell someone that I work as a Customer Success Manager, it inevitably results in a confused facial expression and a reply of “So, what is it exactly that you do?” Well, the answer depends on who you ask. For those wanting a peek into what a CSM...
by Cori Pearce | Feb 17, 2021 | Industry News/Trends
Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Last year TSIA responded to over 3,000 inquiries from members. Each inquiry,...
by Cori Pearce | Feb 12, 2021 | Churn, Engagement
This is a guest blog post by Stephanie Neale, CEO of Blind Zebra. As customer success professionals, days are filled with conversations, meetings and tasks that revolve around helping our clients get maximum value from our product or solution. We train users, uncover...
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