by Bri Adams | Jan 29, 2021 | Customer Success Strategy, Engagement
As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. With your well-rehearsed and oft-recited talk tracks around features and...
by Cori Pearce | Jan 28, 2021 | Company News
2020 SaaS Awards Announced – Appealie Honors The Very Best in Software APPEALIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recoginized again for the third year in a row. 23 SaaS apps were recognized for...
by Cori Pearce | Jan 26, 2021 | Customer Success Strategy
This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A Joint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business...
by Emily Nesterick | Jan 22, 2021 | Expansion, Q&A
So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase conversations? “But I didn’t want a job in sales!” If you’ve internally cursed the idea of selling or simply...
by Cori Pearce | Jan 20, 2021 | Customer Success Strategy, Metrics
This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. “Mattias and I are very aware that PieSync’s success...
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