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Retention Deficit: How To Keep Customers by Talking About More Than Your Product

Retention Deficit: How To Keep Customers by Talking About More Than Your Product

by Bri Adams | Jan 29, 2021 | Customer Success Strategy, Engagement

  As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. With your well-rehearsed and oft-recited talk tracks around features and...
ChurnZero Named Overall SaaS Category Winner in 2020 APPEALIE Awards

ChurnZero Named Overall SaaS Category Winner in 2020 APPEALIE Awards

by Cori Pearce | Jan 28, 2021 | Company News

2020 SaaS Awards Announced – Appealie Honors The Very Best in Software    APPEALIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recoginized again for the third year in a row.  23 SaaS apps were recognized for...
Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

by Cori Pearce | Jan 26, 2021 | Customer Success Strategy

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A Joint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business...
Q&A: Selling for People Who Don’t Love Sales

Q&A: Selling for People Who Don’t Love Sales

by Emily Nesterick | Jan 22, 2021 | Expansion, Q&A

So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase conversations? “But I didn’t want a job in sales!” If you’ve internally cursed the idea of selling or simply...
3 Key Customer Success Insights that Drive SaaS Growth

3 Key Customer Success Insights that Drive SaaS Growth

by Cori Pearce | Jan 20, 2021 | Customer Success Strategy, Metrics

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill.   Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. “Mattias and I are very aware that PieSync’s...
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