by Emily Nesterick | Aug 28, 2020 | Onboarding
SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. For this reason, everyone is trying to crack the...
by Alex Weihmann | Aug 25, 2020 | Customer Success Strategy
Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. But do you know where to look for them? Don’t just limit yourself to searching hashtags like #CustomerSuccess and...
by Emily Nesterick | Aug 21, 2020 | Industry News/Trends
As the last week of August creeps upon us, the end-of-summer angst begins to take hold – a perennial flashback from our once dreaded back-to-school summoning. To better capture this sentiment as an adult, some say that August is like the Sunday of summer. With...
by Cori Pearce | Aug 18, 2020 | Customer Success Strategy, Engagement, Q&A
Your business success and your customers’ success are inextricably linked. Customers won’t succeed if they don’t embrace your product. You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your...
by Emily Nesterick | Aug 14, 2020 | Technology
It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it...
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