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6 Most Common RFP Mistakes for Customer Success Software

6 Most Common RFP Mistakes for Customer Success Software

by Kacey Cawley | Jun 26, 2020 | Team Strategy, Technology

Writing anything from scratch can be intimidating, much less a request for proposal (RFP). It’s easy to get overwhelmed or stumped when you’re not sure where to start, especially when purchasing a newer product, such as Customer Success software, for the...
The Ultimate Customer Success Playlist to Keep You Motivated This Summer

The Ultimate Customer Success Playlist to Keep You Motivated This Summer

by Cori Pearce | Jun 24, 2020 | Industry News/Trends

We are now officially in summer. Which usually means pool parties, beach vacations, and exciting travel plans. This year is a little different, in that summer marks going on four months of us all working from home and our time off looking a lot different than we...
Q&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

Q&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

by Emily Nesterick | Jun 19, 2020 | Metrics, Q&A, Retention

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity...
Top 10 Customer Success Takeaways from SaaStock Remote

Top 10 Customer Success Takeaways from SaaStock Remote

by Cori Pearce | Jun 16, 2020 | Industry News/Trends

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. After speaking with their community in the wake of the current crisis, they said one thing was clear – the need to connect and share...
Customer Success Operations 101: Drive Productivity with Purpose, People, and Process

Customer Success Operations 101: Drive Productivity with Purpose, People, and Process

by Emily Nesterick | Jun 12, 2020 | Team Strategy

This is a guest post by Jason Conrad,  Advisory Board Member of Customer Imperative. Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations...
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