by Emily Nesterick | Mar 31, 2020 | COVID-19 Resource
During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. We held a panel discussion with Customer Success leaders and our customers to share advice from the trenches as they...
by Bri Adams | Mar 27, 2020 | Adoption
Do you remember Clippit (better known as Clippy)? Clippy was Microsoft’s overly eager virtual assistant who couldn’t take a hint — incessantly popping up to help users with menial tasks. Clippy’s algorithmic heart may have been in the right...
by Cori Pearce | Mar 24, 2020 | Team Strategy
This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. Hierarchy and injustice can often be seen to go hand in hand. Even the word hierarchy can instantly make people feel uncomfortable, turned-off, or even angry. People that...
by Emily Nesterick | Mar 20, 2020 | Team Strategy
Not too hard, not too soft, Customer Success skills need to be “just right.” Or do they? Spun from the beloved children’s fairytale about a home invasion conducted by an unsupervised, malnourished child (thanks, Reddit), the Goldilocks principle...
by You Mon Tsang | Mar 14, 2020 | COVID-19 Resource
Thousands of “knowledge companies,” including ours, are supporting a temporary 100% work-from-home (WFH) workforce during the coronavirus (COVID-19) crisis. This precautionary move is inadvertently serving as a remote-work pilot test for onsite employees....
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