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Q&A: How to Streamline Onboarding to Reduce Churn

Q&A: How to Streamline Onboarding to Reduce Churn

by Emily Nesterick | Jan 31, 2020 | Onboarding, Q&A

Customer retention and churn prevention start at the beginning of a customer’s journey with your company – in onboarding. This crucial first interaction between your customer, your product, and your team establishes the groundwork that can jumpstart...
If You Don’t Ask, The Answer Is Always No

If You Don’t Ask, The Answer Is Always No

by Emily Nesterick | Jan 28, 2020 | Team Strategy

Too often you plateau before you ever peak due to the fear of hearing “no.” This fear cripples your personal and professional potential. It holds you back from achieving your goals. It harbors you in the safe space of passive inaction.   And worst of...
9 Well-Meaning Yet Harmful Phrases to Avoid with Customers

9 Well-Meaning Yet Harmful Phrases to Avoid with Customers

by Emily Nesterick | Jan 24, 2020 | Engagement

When dealing with difficult customers, there’s one song that’s become the unofficial anthem of carrying out this dreaded deed. Hate her or love her, there’s no denying the sing-songy catchiness of this T-swift track for telling loud, intolerant, and...
ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration

ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration

by Cori Pearce | Jan 22, 2020 | Company News

ChurnZero’s integration with Zendesk brings the Customer Success and Support teams closer together than ever before.  It seems like it would be a given that Customer Success should be BFFs with Support as they are both customer facing teams. However, since...
ChurnZero Power-Users Share Tips, Tricks and Best Practices

ChurnZero Power-Users Share Tips, Tricks and Best Practices

by Alex Weihmann | Jan 17, 2020 | Success Story

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. Today’s Customer Success tools have an abundance of features with wide-ranging benefits, which...
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