by Emily Nesterick | Jan 31, 2020 | Onboarding, Q&A
Customer retention and churn prevention start at the beginning of a customer’s journey with your company – in onboarding. This crucial first interaction between your customer, your product, and your team establishes the groundwork that can jumpstart...
by Emily Nesterick | Jan 28, 2020 | Team Strategy
Too often you plateau before you ever peak due to the fear of hearing “no.” This fear cripples your personal and professional potential. It holds you back from achieving your goals. It harbors you in the safe space of passive inaction. And worst of...
by Emily Nesterick | Jan 24, 2020 | Engagement
In honor of the 62nd GRAMMYs airing this weekend, I wanted to highlight a song nominee that’s become the unofficial anthem of dealing with difficult customers. Hate her or love her, there’s no denying the sing-songy catchiness of this T-swift track for...
by Cori Pearce | Jan 22, 2020 | Company News
ChurnZero’s integration with Zendesk brings the Customer Success and Support teams closer together than ever before. It seems like it would be a given that Customer Success should be BFFs with Support as they are both customer facing teams. However, since...
by Alex Weihmann | Jan 17, 2020 | Success Story
If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. Today’s Customer Success tools have an abundance of features with wide-ranging benefits, which...
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