Churn Monster: Know It All

Churn Monster: Know It All

Hi churn fighters! We have a new churn monster to introduce to you today – a Know It All. A Know It All customer is someone who behaves as if they know everything, and constantly presents their input as though they were professionally trained or have firsthand...
ChurnZero Customer Success Professional Spotlight

ChurnZero Customer Success Professional Spotlight

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Sam Schneider,...