Churn Monster: Stuck

Churn Monster: Stuck

We are going to talk about a customer churn risk that all of us in the Customer Success space have experienced – a stuck customer. A stuck customer is someone who is having difficulties progressing forward in a certain phase of the lifecycle journey, for example...
ChurnZero Customer Success Professional Spotlight

ChurnZero Customer Success Professional Spotlight

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, George...