Customer Success & Finance: Get Aligned!

Customer Success & Finance: Get Aligned!

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact. The webinar discussed the process and impact of the renewal from both the Customer Success and...
Churn Monster: Slacker

Churn Monster: Slacker

The monsters are back! Churn monsters that is. Today we are going to take a look at our third customer churn risk – a slacker customer. A slacker is a customer who could receive value from your offerings but is unwilling to put in the effort to either get...
5 Steps to Engaging Executives

5 Steps to Engaging Executives

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League.  Ever been blindsided by churn? You have a fantastic relationship with your key contact, their usage looks great, and their health score is green. You assume their renewal will...
ChurnZero Customer Success Professional Spotlight

ChurnZero Customer Success Professional Spotlight

We are starting a new blog series where we will spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This first spotlight will be featuring Marcel Andrei who is a...