5 Questions to Kickstart Your Customer Onboarding

5 Questions to Kickstart Your Customer Onboarding

When a new customer is assigned to you it’s critical to get things started on the right foot and make a good first impression. You set up a preliminary kick-off call to introduce yourself and the team. But what else should be covered on this call while you have...
Churn Monster: Cash-Strapped

Churn Monster: Cash-Strapped

Churn Monster #2: Cash-Strapped We are now ready for our second installment of the Churn Monster blog series. In this series we are going over common customer churn risks that your company might be facing. We’ll go over a typical scenario you might be...
Customer Success Summer Reading List

Customer Success Summer Reading List

As we move into the dog days of summer, you might find yourself trying to stay cool by the pool or at the beach with a cold drink and book in hand. If you aren’t sure what you should read this summer, don’t sweat. We’ve compiled this list of Customer...