NPS – Now What?

NPS – Now What?

If you are tracking Net Promoter Score (NPS) and you don’t know what to do with the results, don’t worry, you’re not alone.  According to the annual Net Promoter Score Benchmark Survey, 90% of companies were unclear if implementing NPS had...
[Videos] Q&A With Customer Success Leaders

[Videos] Q&A With Customer Success Leaders

We recently had the chance to get some of our customers (A.K.A. Customer Success Leaders) together for a CS forum, and we took the opportunity to ask them their advice on some various industry questions. We’d like to share their insights with you. Check out...
Predictions for Customer Success in 2018

Predictions for Customer Success in 2018

We know that Customer Success has become more critical to the recurring business model. One doesn’t need a crystal ball to know it will continue to influence how businesses operate and drive growth in 2018. Besides the role of Customer Success becoming more...