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Ideas for Handling More Customers at Scale, Scaling Customer Success, and How Addressing Churn Saved Salesforce

Ideas for Handling More Customers at Scale, Scaling Customer Success, and How Addressing Churn Saved Salesforce

by Chase Tinkham | Aug 25, 2017 | Churn, Engagement

When I first became a Customer Success Manager I was looking to make my mark – responsible for driving customer success, satisfaction, and retention through the roof. I had hundreds of customers that I was responsible for making successful and it was proving...
Customer Success Management Tips for Rebuilding the Partnership, How to Prepare for a Customer Success Interview, Customer Success is your Company’s Success

Customer Success Management Tips for Rebuilding the Partnership, How to Prepare for a Customer Success Interview, Customer Success is your Company’s Success

by Chase Tinkham | Aug 18, 2017 | Customer Success Strategy

How often have we run into a Customer Success Management scenario where the point of contact has left, the Customer Success Manager that was handling the account has moved to another opportunity, or thing simply didn’t go according to plan when the customer...
How In-App Communication helps Customer Success Teams, Customer Success is a Growth Engine, Aligning Sales and Customer Success

How In-App Communication helps Customer Success Teams, Customer Success is a Growth Engine, Aligning Sales and Customer Success

by Chase Tinkham | Aug 11, 2017 | Team Strategy, Technology

Have you ever left a conversation with a colleague, immediately been drawn into a meeting, then thrust into a customer call – only to find yourself trying to sift through the massive amounts of information you just received? Even if you’re listening...
Simplify Handoffs between Sales and Customer Success, The Importance of User or Customer Onboarding, the Anatomy of a Customer Success Quarterly Business Review

Simplify Handoffs between Sales and Customer Success, The Importance of User or Customer Onboarding, the Anatomy of a Customer Success Quarterly Business Review

by Chase Tinkham | Aug 4, 2017 | Engagement, Onboarding, Team Strategy

Unfortunately, most of the time when a new customer comes onboard Sales gives you the thumbs up and says good luck. How many times have you said, “I wish I knew that going into the conversation.” or had to hunt down a critical piece of information that you...

Recent Posts

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  • Force Field Analysis for Customer Success | ChurnZero on Customer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)

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