by Chase Tinkham | Jul 28, 2017 | Expansion, NPS, Technology
At the core of Customer Success our job is to make sure those that have invested and trusted in us reach their desired outcome. Unfortunately, we can find ourselves fighting fires some days more than doing any actual proactive outreach to customers. But what if we...
by You Mon Tsang | Jul 26, 2017 | Job
Demand Generation Marketing Manager This is a great role for a unique person; you will be the first marketing hire at ChurnZero, a startup located in Arlington, VA. We’re looking for someone who is flexible, versatile, creative and analytical. Primary...
by Chase Tinkham | Jul 21, 2017 | Engagement, Team Strategy
If you’ve been in Customer Success or Account Management for even a few months – you know this scenario all too well. Your customer is an advocate for your brand, is the ideal fit for your solution, and you may even have a close connection due to the...
by Chase Tinkham | Jul 14, 2017 | Team Strategy
Something beautiful happens when organizations break down the silos between Customer Success and other departments. It can result in less firefighting, increased budgets, demonstrative reviews on G2Crowd, and a more cohesive experience for your...
by Chase Tinkham | Jul 7, 2017 | Adoption, Metrics
While usage isn’t the only indicator of customer success – it is a fact that if they do not utilize the solution fully, then they are much less likely to renew with your company. This past month, we reached out to CSMs at SaaS companies to ask what their...
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