by Abby Hammer | Oct 28, 2016 | Churn, Team Strategy
Churn Fighting Focus: The essential skill set for Customer Success Managers You have decided to bring a(nother) Customer Success Manager on board – very exciting! But now you might be wondering where to begin your search and what type of candidate...
by Abby Hammer | Oct 20, 2016 | Churn, Engagement, Metrics
When your manager tells you to have “strategic conversations,” your first instinct as a Customer Success Manager might be to hit the panic button. Am I not being strategic? Isn’t that my job? Am I not doing my job?!?! “Strategic...
by Abby Hammer | Oct 13, 2016 | Churn
Special Announcement: ChurnZero will be at Customer SuccessCon East! The ChurnZero team will be at Customer SuccessCon East in Boston on Thursday, October 20th, 2016 – and we want to see you there! We love this conference because it is deliberately designed...
by Abby Hammer | Oct 6, 2016 | Churn, Expansion, Metrics
Every business would like to know why their customers cancel and every business wishes they could predict when customers are on the verge of cancelling. Then every business could be proactive in saving and satisfying their customers, right? Unfortunately, just looking...
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