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Avoiding the ‘where did we go wrong’ moment, Millennial Customers and the Customer Success Tipping Point

Avoiding the ‘where did we go wrong’ moment, Millennial Customers and the Customer Success Tipping Point

by Abby Hammer | Apr 28, 2016 | Customer Success Strategy

As professionals who deal with customers every day, we have all, at some point, faced a situation which made us wonder: where did this relationship go so wrong? And this is usually followed quickly by: can this relationship even be saved? Correcting and...
Stealing Customers, Anatomy of Connected Customers & CSM’s New BFF

Stealing Customers, Anatomy of Connected Customers & CSM’s New BFF

by Abby Hammer | Apr 21, 2016 | Customer Success Strategy

Many of us have been in this situation: a prospect is interested in your product because they previously used your competitor’s product but it “didn’t do what they needed it to do.” While at first this might seem like a golden opportunity...
Veto Power, Customer Success Stories, Upselling Tricks and CABs

Veto Power, Customer Success Stories, Upselling Tricks and CABs

by Abby Hammer | Apr 14, 2016 | Customer Success Strategy, Expansion

We always knew you had good taste! We’re delighted to announce that ChurnZero’s blog, “Fighting Churn,” was named as one of the Top 50 Customer Churn Resources by NGDATA. This is a stellar list of thought leaders and customer...
TechBUZZ Win, the Start of Q2 & Customer Success Learning Cultures

TechBUZZ Win, the Start of Q2 & Customer Success Learning Cultures

by Abby Hammer | Apr 7, 2016 | Industry News/Trends

This week ChurnZero proudly presented our unique approach to customer success as one of the sixteen start-ups showcased at the Spring installment of MAVA’s year-long TechBUZZ program for 2016. Our CEO, You Mon Tsang, took the stage...

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  • A look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang

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  • Force Field Analysis for Customer Success | ChurnZero on Customer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)

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