by You Mon Tsang | Sep 25, 2015 | Industry News/Trends
The good news about subscription businesses? Much of your revenue is going to come back! The downside? Growth takes longer as your revenue recognition is prorated monthly. So if you have ambitious growth targets in 2016, says Jason Lemkin, you better start getting...
by You Mon Tsang | Sep 18, 2015 | Customer Experience
David Skok is one of the key folks helping the industry understand the economics and impact of churn. This is a thorough primer, including the why, what and how! So what is Customer Success? You want tips instead? If you like your education to come in the form...
by You Mon Tsang | Sep 10, 2015 | Retention
Bob Thompson of CustomerThink is grappling with the evolution of Customer Success. Yeah, I get it. Sometimes it feels like life is hopping on and off bandwagons. Thompson’s main issue is “whether companies are really committed to customer success, or...
by You Mon Tsang | Sep 4, 2015 | Metrics
Are you a mobile app builder wondering about retention metrics? With some many apps in the various app stores and the number of different ways a app company can get customers, the metrics to success may be a bit overwhelming. In this Youtube video, Jason Calacanis,...
Recent Comments