In it’s inaugural year, BIG RYG: Washington, D.C. is bringing top decision makers to where the biggest decisions are made. This new branch of our BIG RYG events will be hosted in-person and tailored for our Customer Success leaders. Think: a focus on prominent business challenges within the CS industry, high-level thought leadership, and open dialogue with the experts and game changers within the CS industry.
Learn more: A Letter From Our CEO: BIG RYG 2021
Go beyond problem admiration with content focused on real business challenges
Experience how the Customer Success industry offers real ROI & real impact
Forge new connections, exchange knowledge & expand your professional network
Offload your questions on tech & Customer Success with live access & open dialogue
Who is it for?
ChurnZero’s BIG RYG is a two-day educational and networking event for Customer Success leaders. Join other Customer Success thought leaders, product experts and senior company executives who are looking to learn while making genuine connections among a community of like-minded professionals.
Pre-Conference – Hyper-Workshops
October 6th is a half-day of programming of hyper-workshops featuring facetime with CS experts and open, hands-on discussion. Cap the day off with food and drinks in our networking reception.
Main Conference Day
October 7th is a full day of programming and is the main conference day of BIG RYG DC. Here you’ll take in informative peer- led panels, captivating keynote sessions, and more intimate breakout sessions.
Speak Simply, Be Real, and Challenge the Audience
Important information regarding proposal submissions:
BIG RYG DC Curriculum:
When developing sessions for BIG RYG , our primary goal is to address the most current, relevant and emerging Customer Success topics. Our mantra is Speak Simply, Be Real and Challenge the Audience. We want to have fun while keeping gimmicks to a minimum. BIG RYG will focus on the people and the content.
We aim to help CS professionals excel in their careers and understand what it takes to deliver exceptional ongoing customer value at all levels of your organization.
As we look to showcase the current and future state of Customer Success, we are looking for presenters who are willing to gift their expertise to help advance the community. BIG RYG speakers will receive a significantly reduced rate for their conference tickets.
While the full agenda is still in the works, here’s a look at some of the session from the 2020 BIG RYG Virtual event.
2020 BIG RYG sessions:
Pre-Conference – Hyper-Workshops
|12:00 PM||Reg Opens and Welcome Lunch|
|04:30 PM||Networking Reception|
|06:00 PM||Networking Reception Ends|
|07:00 PM||Evening Event|
|08:00 AM||Reg Opens and Breakfast|
|09:00 AM||Welcome – You Mon Tsang and Abby Hammer|
|09:15 AM||Opening General Session|
|01:15 PM||General Session|
|04:15 PM||General Session|
|05:00 PM||Day 2 Concludes|
PRE-CONFERENCE HYPER – WORKSHOPS
October 6th, 2021
Get on the fast track to success with our Pre-Conference Hyper-Workshops. Whether your Customer Success team is well seasoned, or newly established, these workshops will arm you with the know-how to deliver exceptional client experiences.
This pre-conference half day will feature expert-led sessions, comprising of both strategic guidance and tactical recommendations. Stay tuned for more details as we approach the BIG day.
Available with Premium Access tickets
ACCOMMODATIONS & TRAVEL
BIG RYG is taking place at Convene – located at 600 14th Street NW, Washington DC 20005. The venue is located in the heart of DC, immediately across from the White House and US Treasury.
Convene is two blocks from the Metro Center Metrorail station, which connects directly to Union Station, Washington National Airport, & Washington Dulles Airport
Check out some of our favorite hotels, located just a few blocks away from BIG RYG. Confirm your accommodations early to guarantee your room.
Washington Marriott at Metro Center – 775 12th St NW
Hilton Garden Inn Washington DC Downtown – 815 14th St NW
Motto by Hilton Washington DC City Center – 627 H St NW
Looking to stay like a local during your time at BIG RYG? Check out some of our favorite neighborhoods for rentals or home share.
Downtown / Penn Quarter
The Washington area is served by three airports:
The closest airport is Washington National, which is only a 15 minute Metro ride away from our venue.
Buy 3 tickets to BIG RYG DC, Get 1 Ticket Free! Contact email@example.com to secure your discount code
Your BIG RYG DC registration includes all scheduled events during the main conference day (excluding pre-conference hyper-workshops.) You can look forward to learning, keynote addresses, and the opportunity to network with industry thought leaders.
Breakfast and lunch, along with other light refreshments, will be provided over the course of the event.
General registration includes all scheduled events during the main conference day (October 7th).
Premium access includes the everything in General access along with a half day of pre-conference hyper-workshop (October 6th.)
Both passes include breakfast and lunch, along with other light refreshments, will be provided over the course of the event.
Our attendee’s health and safety are at the forefront of BIG RYG DC. Based upon CDC guidance, the event will follow all local mandates surrounding COVID19. In addition, our venue has implemented precautions such as increased cleanings, readily available hand sanitizers and facemasks, and ample room to social distance.
Attendees who join us at BIG RYG DC agree that they will be fully vaccinated prior to the event. Those that are unvaccinated will wear a mask and follow recommended safety precautions (based upon CDC guidance). ChurnZero will not be monitoring who is vaccinated.
We also advise attendees to stay at home if they are experiencing symptoms (cough/runny nose/fever) or have been exposed to COVID19 within 14 days prior to the event.
Should you have any other questions, email us at firstname.lastname@example.org
A limited amount of Early Bird tickets will be available. These will be limited to the first 60 tickets.
When it comes to BIG RYG DC, the more the merrier! By purchasing 3 tickets, you’ll receive the 4th for free. Simply email email@example.com to secure your discount code.
Early October is a great time to visit Washington, D.C. You can expect warm temperatures during the daytime in the low to mid 70s F (about 23 C.) Temperatures occasionally reach into the 80s F (about 29 C.) Early mornings can be brisk, often in the mid-50s F (about 13 C).
BIG RYG is a business casual event.
With so much to see and do in Washington, DC, we suggest wearing layers. Depending on the forecast, they may come in handy when taking in monument views and exploring the District.
During registration, you’ll have an opportunity to indicate special dietary restrictions.
Forgot to indicate this information? Email the conference team at firstname.lastname@example.org
Yes, high-speed wireless internet will be available for all BIG RYG DC attendees.
We hate to see you go but understand things can change.
Contact the BIG RYG team at email@example.com to make any modifications to an existing registration.
Stay tuned for more FAQs as BIG RYG DC approaches.
Have a pressing question? Reach out to firstname.lastname@example.org
GAIN EXPOSURE TO TOP CS DECISION MAKERS
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