Join us this October for ZERO-IN 2024, the essential customer success leadership summit in Washington, D.C.
About ZERO-IN 2024
This October, ZERO-IN 2024 (formerly BIG RYG) will see hundreds of customer success industry leaders gather once again in Washington, D.C. to shape, share, and evolve the strategies and best practices of customer success with an agenda of learning and networking. The main conference will be held October 16-17, with an optional customer training day on October 15.
ZERO-IN 2024 will follow last year’s conference size and format. We expect 300 customer success leaders to attend, with approximately 50 speakers and 30 workshops and sessions.
Call for speakers
Customer success industry experts, thought leaders and executives are invited to submit speaking proposals by April 26, aligned to one of three tracks designed to offer maximum value to ZERO-IN’s leadership audience:
- INNOVATE: Explore transformative technologies, ideas, and strategies for digital customer success.
- IMPACT: Optimize CS processes and programs for better customer experiences, retention, and efficiency.
- INFLUENCE: Discover new ways to lead and influence internal CS teams, C-suites, and industry peers.
Learn more about the essential conference for customer success leaders.
What to expect at ZERO-IN 2024
Networking.
ZERO-IN is a conference for leaders. Time is built in to sit, talk, network, focus and learn.
Practical information.
Choose from in-depth workshops (90 minutes), informational sessions (60 minutes), and business-driven keynotes.
No selling. No fluff.
ZERO-IN focuses on the quality of information presented. You will not sit through sessions selling solutions and services.
Customer Training Day October 15
Tailored sessions.
Customer training day offers two tracks for beginners and advanced users so you can get the most out of ChurnZero.
Actionable insights.
Sessions are typically 1-1/2 to 2 hours long and focus on hands-on training and tips and tricks you can immediately put to use.
Networking.
We will provide time for you to network with your ChurnZero CSMs, leadership, and peers.
Rave reviews from past attendees.
“Another tremendous event this week. Great job on the deep substance, well crafted, agenda, and beautiful venue. And great to see and meet so many friends and new CS contacts.”
— Bob L., CEO, Founder & Chief Listener
“This was, without a doubt, the best conference I have ever attended- not just because of the speakers (who were INCREDIBLE), but also because of the amazing community of CS professionals who took time out of their very short time at the conference to help expand and deepen my knowledge. Thankful for every connection made and all the knowledge I gained, and can’t wait for 2024!!”
— Ellie P., Customer Success Director
“ I am genuinely grateful for attending this phenomenal 2-day event and would like to congratulate the entire ChurnZero team on their success. [This conference] exceeded all of my #customersuccess expectations. The location was fabulous, the content engaging, and the sessions were interactive. I found there was the optimal balance of learning and networking. While the content was unmatched, the highlight was the people I interacted with.”
— Laurie B., Fractional Customer Success
“Thank you for putting on a wonderfully engaging conference! This was year two for me and both times I left with excellent notes and ideas to drive action with my team and for our customers.”
— Andrew G., Director, Customer Success Management
Register early to secure the most value.
Super Early Bird
Good through July 1, 2024- Conference attendance: $825
- Conference + Training day: $975
Early Bird
Good through September 1, 2024- Conference attendance: $935
- Conference + Training day: $1,105
Full Price
Good through October 15, 2024- Conference attendance: $1,100
- Conference + Training day: $1,300
Plan on joining with friends or your team?
Contact hmerchant@churnzero.com for your code today.
Inside last year’s conference.
2023’s keynote speakers.
CEO & Co-founder,
Synthesia
Chief Customer Officer,
Arist
VP of Customer Success,
Carbide
VP of Customer Experience,
Definitive Healthcare
SVP of Customer Success,
Datasembly
Co-Founder & President,
Squire Technologies
2024 call for speakers!
Are you a customer success executive or thought leader with an impactful, innovative strategy or story to share?
Submit your ZERO-IN speaking proposal by April 26!
The Location
ZERO-IN 2024 takes place at 1201 Wilson Blvd, Arlington, VA 22209. The venue is perched in D.C. metro’s tallest building with million-dollar views of the National Mall. You will be steps from the Rosslyn Metrorail station, which connects directly to Union Station, Washington National Airport, & Washington Dulles Airport.
Recommended Hotels
Check out some of our favorite hotels, located just a few blocks away from ZERO-IN 2024. Confirm your accommodations early to guarantee your room.
Hyatt Centric Arlington – 1325 Wilson Boulevard
This 4-star property is within walking distance of Georgetown and Arlington Cemetery. The property is just a stone’s throw away from ZERO-IN 2024, MetroRail, and more.
Le Meridien – 1121 19th Street North
Just a three-minute walk from Convene and where our Customer Training Day will be held, this Marriott’s stylish boutique hotel rooms are distinguished by inspiring views of Georgetown across the river via the Key Bridge.
Book under the ZERO-IN Room Block
Homewood Suites Arlington Rosslyn Key Bridge – 1900 North Quinn Street
Find plenty of nearby dining and shopping in Rosslyn, or prepare meals in your suite’s fully equipped kitchen. Homewood Suites is just a 15-minute walk from the ZERO-IN venue.
Previous Sponsors
