Customer Success Operations: Strategies, Tactics, & Goals

Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss Customer Success Operations. Hosted by ChurnZero, the goal of this Virtual RYG Leadership Hour is to bring together the leaders (Directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we swap notes and talk shop with fellow CS community leaders.
In this Virtual RYG, we’ll discuss:
  • Delineating the roles & functions between CS & CS Operations
  • When to add CS Ops & how to advocate for the role
  • Goals & metrics for CS Ops



  • Jennifer Jones | Senior Director of CS Operations @ Vector Solutions
  • Rachel Yockey | Vice President of Experience  @ Realync
  • Bora Lee | Manager, Customer Enablement @ ChurnZero