ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards

APPEALIE has announced the winners of the 2018 SaaS Awards.

23 SaaS apps were recognized for their demonstrated excellence and customer delight. Winning SaaS platforms included ChurnZero, Ceridian, Drift, Hubspot, New Relic, Slack, and Zapier.

The competition consisted of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App. Entrants supplied data – including Net Promoter Scores™ and customer survey responses – and documentation for their best customer success stories and outcomes. Entries were evaluated by a judging panel of senior executives from Chargebee, OnPlan, and SmarterQueue.

“Each year customers expect more and more from their SaaS vendors. Our highly selective SaaS award recognizes software platforms that are exceeding those rising customer expectations,” commented Matt Harney, Founder of APPEALIE. “Common themes amongst our 2018 winners were proactive outreach, listening to the ‘voice of the customer’ and a relentless focus on delivering real business value.”

“Like our 2017 SaaS Awards, we arrived at a diverse and deserving set of winners, ranging from 9 large, publicly listed SaaS companies – like DocuSign, Hubspot, New Relic, and Smartsheet – to hyper-growth stage apps – like ChurnZero, Drift,, and Segment.”

The 2018 APPEALIE SaaS Award winners are presented below:


  • ChurnZero
  • Drift
  • Gainsight
  • HelloSign
  • HubSpot
  • Instructure
  • Invoca
  • JDA Luminate
  • Marchex
  • New Relic
  • PeopleHR
  • Segment
  • Seismic
  • Slack
  • Workiva
  • Zapier


  • Ceridian
  • Gather
  • TrackTik


  • Ceridian
  • PluralSight
  • Slack
  • Smartsheet


  • DocuSign


“SaaS has changed software forever and for the better. No customer needs to be stuck with a bad software partner anymore. Therefore, it is imperative that SaaS vendors focus not only on the appeal of their offering but also deliver real customer success and strong value to their customers.” – You Mon Tsang, CEO and Founder of ChurnZero

“At Invoca, we’re passionate about continuing to push the boundaries of innovation to help marketers drive measurable and meaningful business growth. By combining the power of our AI-powered SaaS platform with a focus and dedication to customer success, we are turning our customers into heroes within their marketing organizations, which ultimately drives our own success.” – Julia Stead, VP of Marketing at Invoca

“Many companies see customer success and support as a cost center, with most thinking it’s something to limit. We see it differently. We believe that if for any reason a customer needs us, we will always be there for them, as people. As we scale we will continue to ensure that each of our customers receives a personal experience despite sector or size. And, it is this dedication that our customers love and have grown to expect from” – Roy Mann, CEO and Co-founder

“Lots of SaaS solutions help people do things faster and more efficiently. But People HR does more than that for progressive HR managers. Besides automating tasks they hate, we help them make better decisions and deliver high-impact results for their organization.” – Sat Sindhar, Managing Director of People HR

“Our entire business model is built around addressing the unique needs and challenges of each of our customers. We reimagined every role in our industry in order to help our clients work more efficiently and effectively, and the result has been the delivery of game-changing technology.” – Simon Ferragne, Founder and CEO of TrackTik


APPEALIE honors apps with real appeal.

APPEALIE hosts a SaaS Awards program with winning apps selected on the basis of customer feedback and data. Each competition consists of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App – and is judged by a panel of software experts.

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