EMEA vRYG CS Leadership Hour

During this virtual coffee break and meeting of EMEA Customer Success leaders we discussed some burning topics. Virtual RYGs bring together B2B SaaS leaders (directors and above) to build a community as we discuss the most prevalent topics in the CS industry. Fire up your computer and join us as we swap notes and talk shop with fellow CS leaders.

In this webinar, we’ll discuss:

  • Drawing a line (internally and externally) between Customer Success and Support
  • Encouraging value-based selling (making Customer Success Managers comfortable driving upsells)

 

Presenters

  • Louise Cunningham, Director of Customer, Firefish
  • Jason Noble, Global VP of Customer Success, Vinli
  • Bri Adams, Manager, Customer Success, ChurnZero