Customer Success Manager
Ready to get on the ground floor of a hot startup? Join ChurnZero as a Customer Success Manager. We are a startup located in Arlington, VA.
This will be a dream role for a customer success manager.
Customer success is part of everyone’s job at ChurnZero. Why? We are creating the next great customer success platform. Make other customer success managers successful as our customer success manager!
Primary responsibilities and day-to-day
- Act as a trusted advisor for customers from implementation through renewal
- Drive usage and adoption of our product through account performance planning, regular business reviews, and strategic relationship building
- Deliver and/or coordinate basic and advanced training sessions to drive customer usage and adoption
- Deliver strategic recommendations to drive process improvements and metrics attainment
- Foster advocacy among client base to drive new references and referrals
Must-have skills and experience
- 2+ years’ experience in Account Management or SaaS Customer Success roles
- Track record of customer retention and growth through passionate customer service
- Strong communication and interpersonal skills
- Self-motivated, driven and results oriented
- Ability to work in a fast paced, collaborative team environment
- Strong with business applications and data integration
- Working knowledge of Salesforce.com
- Undergraduate degree (BA/BS)
Working at ChurnZero
We are at the beautiful 1776 co-work offices in Arlington, VA. Lunch is served here every day, and you will have the essential startup experience. We are building the DC metro’s next great company.
ChurnZero helps subscription businesses fight customer churn. Our SaaS platform (1) helps businesses understand how their customers use their product, (2) assess their health and their likelihood to renew, and (3) give the business the means to automate and personalize the customer experience through timely and relevant touchpoints. ChurnZero is backed by CIT and prominent east coast angels. You can find out more at https://churnzero.net.
Contact us at firstname.lastname@example.org